SERVICE OPERATIONS
WHAT MAKES OUR SUPERIOR SERVICE OPERATIONS SO SPECIAL?
OUR PEOPLE.
When an organization invests in FlexEnergy, they invest in our people every bit as much as they invest in our products and performance. The extensive training and promotion we devote to our team members are critical to our success in creating trusted partnerships with our customers. The technical competence provided by FlexEnergy’s service operations teams consistently contributes to overall customer satisfaction and project lifecycle value. We’ve redefined the meaning of ‘field service’ with our ability to set new industry standards in the practice of power delivery.
FlexEnergy remains one of the industry’s only original engineering manufacturers that personally sells, leases, and services all aspects of our product packages in addition to providing ongoing application support. Engaging with our service operations team grants partnering customers direct access to:
- Trained Experts
- FlexEnergy Service Operations Team is made up of in-house, dedicated employees who are highly qualified and trained in mechanical, instrumentation, and controls.
- All in-house Service Technicians receive accelerated, extensive training
- Working on behalf of customers both in the field as well as in the shop our technicians perform everything from problem-solving, repair, installations, and routine maintenance, to major overhauls.
- Trusted Partners
- Working in lockstep with the customer, our team deploys swiftly to power sites up (or down) as and when needed, so they can concentrate on other aspects of their own business.
- If greater autonomy is requested, we provide skilled personal customer training.
- Adaptive Technology
- FlexEnergy customized data communications protocol puts real-time power data in the customer’s hands enabling them to directly manage demand response in real-time.
- Expert evaluation of equipment alternatives and concrete examples of higher performance expectations.
- Top quality and speed of response – 24 hours a day, 7 days a week.
- Local service centers with stocked parts and full repair and/or overhaul capability.
- Major work mobilization in days, not months.
- North American continental coverage provides flexibility in time and location availability.
FLEX CARE®
Flex Care service contracts are available to cover planned maintenance for 5 years and up to 20 years.
The Flex Turbine® is a long-life energy generation system with one planned maintenance per year. Depending on the distributed generation project’s economics, fixed equipment all-in-service costs may be required to reduce project financial risks.
The Flex Care service contract can be set up to cover “parts only” or full service “parts and labor”, so the Flex Turbine performance and availability meet project expectations. All planned and unplanned maintenance are included in Flex Turbine lease agreements.
FLEXENERGY TRAINING
KEEP YOUR SYSTEM RUNNING, SAFE AND EFFECTIVE WITH MAXIMUM UPTIME.
FlexEnergy offers multiple operation and maintenance training courses to teach clients how to keep their systems running safely, effectively, and efficiently so maximum uptime is achieved.
Flex Turbine maintenance service training is available to provide clients with the tips and techniques to properly maintain their equipment and achieve the highest economic returns. FlexEnergy provides training to clients, partners, and distributors since the proper operation, inspection, and servicing of the equipment is critical to maintaining the high uptime performance needed in most projects.
- Basic Operator Training – provided by our commissioning technician on-site at the conclusion of Flex Turbine commissioning.
- Advanced Operator Training – 3.5 days at one of our service centers.
- Authorized Service Provider Training – 9 days at one of our service centers.
- GE RX3i Controls and Reading C Code – 4 days at one of our service centers.