SERVICE OPERATIONS
SERVICE PROMISE
Trusted Expertise and Proven Reliability for Maximum Uptime
When you choose a FlexEnergy Solutions power solution, you’re not just investing in technology—you’re investing in the expertise behind it. Our highly trained technicians undergo rigorous testing to ensure top-tier performance, building the confidence and long-term partnerships that set us apart.
Our service operations team’s technical expertise plays a key role in maximizing customer satisfaction and project lifecycle value. While the Flex Turbine® fleet boasts an impressive 99%+ uptime track record, unexpected issues can still arise. When they do, our rapid response team can often have a technician on-site within hours, ensuring minimal disruption and maximum reliability.
We’ve redefined “field service” by setting new industry standards in power delivery excellence—driven by expertise, responsiveness, and a safety-first approach.
Our Commitment to Safety
At the core of our service promise is an unwavering commitment to safety. Every response, repair, and installation is performed with safety-first protocols—protecting people, equipment, and the communities we serve. We believe true reliability means delivering results without compromise, and safety is an essential part of that standard.
Benefits
- Top quality and speed of response – 24 hours a day, 7 days a week.
- Local service centers with stocked parts and full repair and/or overhaul capability.
- Major work mobilization in days, not months.
- North American continental coverage provides flexibility in time and location availability.
- Safety-first approach embedded in every service—from field response to major overhauls—protecting people, equipment, and operations.
WE ARE THE OEM
The FlexEnergy Solutions Service Advantage
FlexEnergy Solutions is one of the few original equipment manufacturers that directly sells, leases, and services its complete product packages while also providing ongoing application support.
Engaging with our service operations team grants partnering customers direct access to:
- Trained Experts
- In-house, dedicated employees who are highly qualified and trained in mechanical, instrumentation, and controls.
- All Service Technicians receive accelerated, extensive training.
- Working on behalf of customers both in the field as well as in our shops, our technicians perform everything from problem-solving, repair, installations, and routine maintenance, to major overhauls —always with strict adherence to safety protocols.
- Extension of your Team
- Working in lockstep with the customer, our team deploys swiftly to power sites up (or down) as and when needed, so they can concentrate on other aspects of their own business.
- If greater autonomy is requested, we provide skilled personal customer training.
- Adaptive Technology
- FlexEnergy customized data communications protocol puts real-time power data in the customer’s hands enabling them to directly manage demand response in real-time.
FLEX CARE®
Flex Care service contracts are available to cover planned maintenance for 5 years and up to 20 years.
The Flex Turbine® is a long-life energy generation system with one planned maintenance per year. Depending on the distributed generation project’s economics, fixed equipment all-in-service costs may be required to reduce project financial risks.
The Flex Care service contract can be set up to cover “parts only” or full service “parts and labor”, so the Flex Turbine performance and availability meet project expectations. All planned and unplanned maintenance are included in Flex Turbine lease agreements.
TRAINING PROGRAMS
Maximize System Safety, Efficiency, and Uptime
FlexEnergy Solutions provides hands-on training to you keep your FlexEnergy power system running safely, efficiently, and with maximum uptime. Our courses cover everything from basic operation to advanced maintenance, ensuring you get the best performance and highest economic returns from your Flex Turbine®.
We train clients, partners, and distributors because proper operation, inspection, and servicing are not only critical to uptime—they are essential to safety.
- Basic Operator Training – provided by our commissioning technician on-site at the conclusion of Flex Turbine commissioning.
- Advanced Operator Training – 3.5 days at one of our service centers.
- Authorized Service Provider Training – 9 days at one of our service centers.
- GE RX3i Controls and Reading C Code – 4 days at one of our service centers.
- Specialized Safety Training
Whether you’re looking for basic operational knowledge or advanced technical expertise, our training ensures you’re fully prepared to maximize performance, maintain reliability, and operate safely every step of the way.